A few months ago, the wife of one of my friends was connected through to an India call centre because of a technical query (with a well known product).
She was abused and sworn at by the customer service representative who used every disgusting word known.
The India call centre tried to deny it but caved in when confronted with a recording of the call
India call centres are a growth industry but will be their own doom through poor management and people training skills.
Outsourcers pay cheap for India Call Centre support services but in turn will get customer backlash for their products through unsatisfactory support.
The above video is a funny parody of customer service
I confess. I stole the following comments and video from The Cathrinette Chronicles.
Cathrinette said:
"At one point or another we’ve all been forced to deal with that woman. You know the one that I’m talking about. The one that’s supposed to be helpful, has a look on her face like she’s constantly sniffing a big whiff of poo, and would rather stick her hand in a meat grinder than actually help you.
Most of us are lucky to not have to deal with such “helpful” bitches on a daily basis. We just randomly encounter them, deal with them, and then bitch to all our friends about how the woman was secretly begging us to slap her right in her insolent mouth. It just so happens, that I had the joy and pleasure of actually working with a woman just like this."
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